Help Center

Frequently Asked Question

Customized Services

How do you engrave images on crystal?

What crystal shapes and sizes do you offer?

Can you engrave a 3D image like a motorcycle?

Can you turn my company logo into a 3D logo?

Can you engrave Explicit Content?


Can you turn my 2D image into a 3D image?

What types of image file formats do you accept?

How do I upload my photo?

What if I'm having difficulties uploading my photo to your website?

Will the background of my photo show up on the crystal?

Can I include more than the recommended number of figures?

Are there any photo quality restrictions?

Can I see a proof before ordering?


How do I order online?

How long does it take to process my order?

What if I want a specific layout?

What if I have a special request with my order?

Can I change my order?

Can I cancel my order?

Do you offer rush service?

I placed an order, should I receive a confirmation email?

Why didn't I receive an order confirmation?

Why is my discount code not working?

Where is my order?

Can I send you my own 3D rendering of a file?


What are your shipping methods?

When will my order be delivered?

What are your shipping rates?

Can I pick up my order?

Can I change my shipping address?

Do you ship to PO Boxes?

Do you ship to APO addresses?

Do you ship to Canada?

Do you ship internationally?

Are there any restrictions with international shipping?


What are my payment options?

Why was my credit card declined?

Do you offer military discounts?

Do you offer discounts for firefighters and police officers?


What is your return policy?

Site Security

Do you store my credit card information?

Is it safe to purchase online from your site?

Is my personal information safe?


What are your business hours?

What if I don't see the answer to my question in your FAQs?